By law, we are required to collect sales tax on all taxable purchases unless we have a valid, state-approved sales tax exemption certificate on file for the specific state where your items are being delivered.

Tax exemptions are typically granted to organizations that fall into these categories:

• Resellers: Purchasing goods to resell to a third party.
• Manufacturers: Using items directly in industrial production.
• Non-Profits: Religious, educational, or charitable organizations (rules vary by state).
• Government: Federal, state, or local government agencies.

No. An EIN or W-9 identifies your business for income tax purposes but does not authorize sales tax exemption. States require a specific Sales & Use Tax Exemption Certificate or Resale Certificate.

Click Submit Exemption Documentation at the top of this page and complete the form. When prompted, you may upload your own PDF after entering your information. The relevant BallastShop information to include on your certificate is:

You will receive a confirmation email once your documentation has been reviewed, typically within 2–3 business days. If you have not received confirmation after 3 business days, please contact our Tax Compliance Team at salestax@ballastshop.com.

Yes. Sales tax is destination-based. If you ship products to multiple states, we must have a valid certificate on file for each state where you claim an exemption. Our portal supports the Multistate Tax Commission (MTC) and Streamlined Sales Tax (SST) forms for your convenience.

Yes, in most cases. Click Sales Tax Refund at the top of this page and complete the form. Please have your order number and a valid exemption certificate for the applicable state ready.

Unfortunately, we cannot waive tax collection until your certificate has been validated, which takes 2–3 business days. If tax is charged during the review period and your certificate is subsequently approved, you may submit a refund request for any orders placed in that window. To expedite review, please call (855) 484-1145 during business hours.

We have partnered with Avalara, a global leader in tax compliance automation. We use their CertCapture platform to securely store and manage your tax certificates. This partnership ensures that your sensitive data is handled with the highest security standards and that your orders are taxed (or exempted) accurately.

If you are not tax exempt, no action is required. If you do believe you are tax exempt, use the link provided in that email or click Submit Exemption Documentation above to upload your Sales & Use Tax Exemption Certificate or Resale Certificate.

• Secure Storage: Your certificates are stored securely and linked to your account for all future orders.
• Digital Management: No more paper forms — you can sign and submit documents digitally.
• Renewal Reminders: You will receive automated emails before your certificates expire, preventing unexpected tax charges on future orders.

To avoid delays or rejections:

• Submit before you order. Because validation takes 2–3 business days, submitting early prevents tax from being charged on time-sensitive orders.
• Match names exactly. The business name on your certificate must match the name on your account and invoices.
• Sign your certificate. Unsigned certificates are legally invalid and will be rejected.
• Describe your business clearly. Include a specific description (e.g., "Wholesale distribution of electrical components") rather than a generic statement.
• Check the expiration date. Many states require certificate renewal every 1–3 years. An expired certificate will result in tax collection resuming until a valid one is submitted.
• Submit per state. If you ship to multiple states, file a certificate for each one — a certificate issued in one state is not valid in another.