We continue to ship from our Ohio distribution center as well as directly from most of our suppliers, including to areas under shelter-in-place orders. Since we support government agencies, military facilities, hospitals, stores that sell groceries and medical supplies, transportation and delivery companies, and manufacturers, we are an essential business and are not subject to shelter-in-place orders. We will remain open throughout these uncertain times to support our customers.
Our customer service team is ready and available to answer questions and take orders. The best way to contact us is to send an email via our Contact Us page.
As this unprecedented health challenge continues to unfold, please note:
- Some of our support staff will be working from home so phone support will be limited for a while. Please use the form on our Contact Us page and we will reply as soon as possible. Please only send once, additional emails may cause confusion and delay our response time.
- The majority of products we sell are in stock and ready to ship. If products become unavailable we will mark them as out of stock on our website. If we find that a product is unavailable after you purchase, we will contact you with an update and potential alternative options.
- Prior to purchasing, please make sure that deliver services are available in your area and that you will be able to receive the shipment.
- There may be some additional delays in shipping/delivery time as the transportation and logistics situation is changing rapidly in many parts of the country.
We will continue to adapt our operations as new COVID-19 (novel coronavirus) guidance is shared from the Centers for Disease Control (CDC) and other government agencies.
As always, we thank you for your continued partnership and look forward to serving your needs in the days ahead.